Privacy Policy

Your privacy is important to Rolana.

This Privacy Policy explains what personal data we collect, how we use and protect it, and the choices available to you when visiting Rolana.sa, placing an order, or communicating with us.

Who we are

Rolana is responsible for determining how and why your personal data is processed through our website and services.

For questions about this policy or your personal data, contact our Client Care team at clientcare@rolana.sa.

Personal data we collect

We collect only the personal data needed to provide our services, complete your order, and improve your experience with Rolana. This may include:

Identity and contact information

Your name.
Email address.
Telephone number.
Billing and delivery addresses.

Order and transaction information

Products viewed or saved.
Items placed in your bag or wish list.
Products purchased, returned, exchanged, or cancelled.
Order number and purchase history.
Delivery, exchange, return, and refund details.
Gift-card transactions.
Communications relating to your order.

Payment information

Payments are processed through approved payment providers. These providers may collect the information needed to complete your payment. Rolana receives limited payment information, such as the payment method, transaction status, and selected billing details.

Rolana does not receive or store your complete card number or security code.

Account and preference information

If you create an account or join our mailing list, we may collect:

Login and account details.
Saved preferences.
Marketing choices.
Wish-list or saved-product information.
Communication preferences.

Client Care information

When you contact us, we may collect your message, order details, photographs, and any other information you choose to provide. Please avoid sending personal information that is not needed for us to respond to your request.

Technical and website information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol address.
Browser and device type.
Operating system.
Network connection.
Pages viewed and actions taken.
Website performance and error information.
Cookies and similar technology data.

How we collect your data

We collect personal data:

Directly from you when you place an order, create an account, join our mailing list, complete a form, or contact us.
Automatically when you browse or interact with our website.
From Shopify and service providers involved in operating the website and completing your request.
From payment, delivery, and logistics providers.
From authorised partners or publicly available sources where permitted.

How we use your data

We use personal data to:

Process and deliver orders.
Confirm payments.
Detect and prevent fraudulent or unauthorised transactions.
Manage returns, exchanges, refunds, and complaints.
Provide Client Care.
Create, authenticate, and manage your account.
Remember your preferences and saved pieces.
Send service messages about your order or account.
Send marketing communications when you have chosen to receive them.
Personalise and improve your website experience.
Understand website performance and resolve technical errors.
Protect Rolana, our clients, accounts, and website.
Maintain financial, transaction, and business records.
Meet our legal and regulatory responsibilities.

We will not use your personal data for a purpose that is incompatible with the reason it was collected.

Our basis for processing

Depending on the circumstances, we process personal data:

To fulfil an order or provide a service you requested.
With your consent.
To meet a legal or regulatory obligation.
To protect legitimate business interests where permitted and where your rights are not adversely affected.
To establish, exercise, or defend legal claims.
To protect an individual’s vital interests where necessary.

Where processing depends on your consent, you may withdraw that consent at any time.

Shopify

Rolana’s online store is hosted by Shopify, which provides the technology used to operate our website and complete transactions.

Shopify processes certain personal data when you browse the website, create an account, place an order, or otherwise use our online services.

Information submitted through the website may be shared with Shopify and the service providers supporting its platform. Some processing may take place outside Saudi Arabia. Where this occurs, Rolana will take the measures required to protect personal data in accordance with Saudi data-protection requirements.

Further information is available in the Shopify Consumer Privacy Policy.

Marketing communication

If you choose to receive updates from Rolana, we may contact you about:

New collections.
Exclusive releases.
Events.
Product availability.
House updates.

You may unsubscribe at any time using the link provided in an email or by contacting Client Care.

Service messages relating to an active order, return, exchange, payment, or account are not marketing messages and may still be sent when necessary.

Cookies and Similar Technologies

Rolana uses cookies and similar technologies to operate the website, remember your preferences, understand website performance and support relevant communications. These technologies may include:

Essential cookies, which are required for functions such as navigation, account access, checkout, payment security and retaining pieces in your bag.
Preference cookies, which remember choices such as language, location and website settings.
Analytics cookies, which help us understand how visitors use the website and improve its performance.
Advertising cookies, which may be used to measure campaigns and present relevant communications where you have provided consent.

Essential cookies may operate because they are necessary to provide the website and services you request. Where consent is required, optional analytics and advertising technologies will not be used unless you accept them.

You can accept, reject or manage optional cookies through the cookie banner. You may change or withdraw your choices at any time using Cookie preferences in the website footer.

Some cookies and similar technologies may be provided by Shopify or other service providers supporting our website. Further information about Shopify’s handling of personal data is available in the Shopify section of this Privacy Policy.

Sharing personal data

We share personal data only when needed to operate Rolana, provide your order, or meet our responsibilities. Recipients may include:

Shopify and its supporting service providers.
Payment processors and financial institutions.
Delivery and logistics partners.
Client Care and communication providers.
Technology, hosting, security, and data-storage providers.
Analytics and marketing providers, where permitted.
Professional advisers, including legal, accounting, and audit advisers.
Government, regulatory, judicial, or law-enforcement authorities where disclosure is required.

Each provider receives only the information needed to perform its service and is expected to protect it appropriately. Rolana does not sell your personal data.

Business changes

If Rolana is involved in a merger, acquisition, restructuring, financing, or sale of all or part of the business, personal data may be disclosed to the parties and professional advisers involved. Any disclosure will be subject to appropriate confidentiality and data-protection requirements.

Processing outside Saudi Arabia

Some service providers, including Shopify and providers supporting its platform, may store or process personal data outside the Kingdom of Saudi Arabia. Where this occurs, Rolana will take the measures required to protect the data and manage the transfer in accordance with Saudi data-protection requirements.

How long we retain your data

We retain personal data only for as long as it is needed for the purpose for which it was collected. Retention may vary according to the information:

Account information is retained while your account remains active or until it is no longer required.
Order, payment, invoice, return, and refund records are retained for the periods required by financial, tax, commercial, and legal obligations.
Client Care correspondence is retained for as long as needed to resolve the request and maintain an appropriate service record.
Marketing information is retained until you unsubscribe, withdraw consent, or the information is no longer required.
Technical and cookie information is retained according to its purpose and applicable requirements.

When personal data is no longer required, it is securely deleted, destroyed, or anonymised.

Protecting your data

Rolana uses appropriate administrative, organisational, and technical measures to protect personal data against:

Unauthorised access.
Loss or misuse.
Alteration.
Disclosure.
Destruction.

No digital service can guarantee absolute security. We regularly review our practices and expect our service providers to maintain appropriate safeguards.

You are responsible for keeping your account password confidential and notifying us if you believe your account has been accessed without permission.

Your rights

Subject to the Personal Data Protection Law and its implementing regulations, you may have the right to:

Be informed about how your personal data is collected and used.
Access the personal data Rolana holds about you.
Request a readable copy of your personal data.
Correct, complete, or update inaccurate information.
Request the destruction of personal data when it is no longer required.
Withdraw consent where consent is the basis for processing.
Submit a complaint concerning the handling of your personal data.

Some requests may be limited where Rolana must retain information to fulfil an order, meet a legal obligation, protect another person’s rights, or establish or defend a legal claim.

Exercising your rights

To make a request concerning your personal data, contact clientcare@rolana.sa and include:

Your full name.
The email address or telephone number connected to your order or account.
A clear description of your request.

We may need to verify your identity before completing the request. We will respond within the period required by applicable data-protection requirements.

Complaints

If you have concerns about how Rolana collects or processes your personal data, contact us at clientcare@rolana.sa. We will review your concern and respond as promptly as possible.

You may also have the right to submit a complaint to the competent data-protection authority in Saudi Arabia.

Children’s privacy

Rolana’s website and services are not intended for children. We do not knowingly collect personal data directly from children without the consent or involvement of a parent or legal guardian where required.

If you believe a child has provided personal data to Rolana, please contact us.

Third-party websites

Our website may contain links to websites or services operated by other organisations. Their privacy practices are governed by their own policies. We recommend reviewing those policies before providing personal data.

Changes to this policy

We may update this Privacy Policy when our services, technology, or legal responsibilities change. The latest version will remain available on our website. If a change materially affects how we use your personal data, we will provide an appropriate notice.

Last updated: 24 July 2026

Contact us

For privacy questions, complaints, or requests, contact:

Rolana Client Care
Email: clientcare@rolana.sa