Terms & Conditions

Welcome to Rolana.

These Terms & Conditions govern your use of rolana.sa and purchases made through the website. By accessing the website, creating an account or placing an order, you agree to these terms and the policies referenced within them.

Rolana is operated by Rolana Maison, registered in the Kingdom of Saudi Arabia.

Last updated: 24 July 2026

Using Our Website

You may use this website for personal and lawful shopping purposes.

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorised access, introduce harmful code, or use its content or services for fraudulent or unlawful purposes.

You are responsible for ensuring that the information you provide is accurate and complete.

Your Account

If you create an account, you are responsible for keeping your login details confidential and for activity performed through your account.

Please contact us promptly if you believe your account has been accessed without your permission.

We may suspend or close an account where we reasonably believe it has been misused, compromised or used in breach of these terms.

Product Information

We take care to present every Rolana piece as accurately as possible, including its colour, construction, materials, measurements and fit.

Colours may appear slightly different depending on your screen and device settings. Because certain pieces are finished by hand, small variations may occur and are part of the individual character of the garment.

Measurements and fit guidance are provided as a reference. If you would like assistance before ordering, please contact Client Care.

Availability

All orders are subject to availability.

Placing a piece in your bag does not reserve it. A piece is reserved only once your order has been successfully placed and confirmed.

If a piece becomes unavailable after you place an order, we will contact you and refund any amount paid for that piece to your original payment method.

Prices

Prices are displayed in Saudi riyals unless otherwise stated.

The final amount payable, including applicable VAT, delivery charges and any other disclosed fees, will be shown before you complete your purchase.

We may update prices at any time. A price change will not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

For international orders, customs duties, import taxes and local charges may apply. Where these charges are not collected at checkout, they are the responsibility of the recipient.

Placing an Order

Please review your order and delivery information carefully before completing your purchase.

After placing an order, you will receive an acknowledgement by email or another available contact method. This confirms that we have received your order; it does not necessarily mean that the order has been accepted.

Your order is accepted when it has been confirmed for fulfilment or dispatched.

We may decline or cancel an order where:

A piece is unavailable.
Payment cannot be authorised.
The information provided is incomplete or inaccurate.
We reasonably suspect fraud or unauthorised activity.
A pricing, description or technical error has occurred.
The order breaches these Terms & Conditions.

If we cancel an order after payment has been collected, the amount paid will be returned to the original payment method.

Payment

We accept the payment methods displayed at checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

Payments may be processed by third-party payment providers. Their own terms and privacy practices may also apply.

Order Changes and Cancellations

We begin preparing orders shortly after they are placed. If you need to request a change or cancellation, please contact Client Care as soon as possible.

We will make every reasonable effort to assist, but changes or cancellations cannot be guaranteed once an order has entered preparation or been dispatched.

If an order can no longer be cancelled, it may be returned after delivery in accordance with our Returns, Exchanges & Refunds Policy.

Shipping and Delivery

Delivery options, charges and estimated timeframes are shown at checkout and explained in our Shipping Policy.

Delivery dates are estimates unless expressly confirmed otherwise. Delays may occasionally occur due to customs procedures, courier disruption, incorrect delivery information or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the parcel.

Further information about delivery attempts, refused deliveries and undeliverable orders is available in our Shipping Policy and Returns, Exchanges & Refunds Policy.

Returns, Exchanges and Refunds

Eligible pieces may be returned or exchanged in accordance with our Returns, Exchanges & Refunds Policy. The policy explains:

The return period.
The condition in which a piece must be returned.
The Rolana Seal and original double-packaging requirements.
Pieces that cannot be returned for hygiene reasons.
Return delivery costs.
Exchange arrangements.
Refund methods and processing times.

Please review the policy before completing your purchase.

Promotions and Discount Codes

Promotions and discount codes are subject to the conditions stated when they are offered. Unless otherwise specified:

A discount code cannot be exchanged for cash.
Only one discount code may be used per order.
Codes cannot be applied after an order has been placed.
Certain pieces or collections may be excluded.
Promotions cannot be combined.

Where a promotion has an expiry date, it must be used before that date.

Gift Cards

Rolana Gift Cards may be used only through the channels stated when issued. They cannot be exchanged for cash.

Any validity period, redemption conditions or exclusions will be presented when the Gift Card is purchased or issued.

Please keep Gift Card details secure. Rolana cannot be responsible for unauthorised use resulting from the details being shared or inadequately protected.

Reviews and Submitted Content

If you submit a review, photograph, comment or other content to Rolana, you confirm that:

The content is accurate and belongs to you, or you have permission to share it.
It does not infringe another person’s rights.
It is not unlawful, misleading, abusive or offensive.
It does not contain malicious software or unsolicited advertising.

You grant Rolana permission to display and use submitted content in connection with the website and our services. We may remove content that does not meet these standards.

We will request separate permission before using identifiable client content in advertising where such permission is required.

Third-Party Services and Links

Our website may use or link to services provided by third parties, including Shopify, payment providers, delivery partners and social-media platforms.

These services may be governed by their own terms and privacy policies. Rolana is not responsible for the content, availability or practices of third-party websites that we do not control.

Privacy and Cookies

Our Privacy Policy explains how we collect, use, store and share personal information.

We use essential technologies to operate the website and may use optional analytics or advertising technologies according to your preferences. You can review or change those preferences through the Cookie preferences link on the website.

Website Availability

We work to keep the website accurate, secure and available. However, access may occasionally be interrupted for maintenance, updates, technical issues or circumstances outside our control.

We may update, suspend or withdraw any part of the website when reasonably necessary.

Our Responsibility

Nothing in these terms limits any rights or protections granted to you under the applicable laws of the Kingdom of Saudi Arabia.

To the extent permitted by law, Rolana is not responsible for losses caused by:

Misuse of the website or a product.
Inaccurate information supplied by the client.
Failure to follow garment-care instructions.
Unauthorised access caused by a client’s failure to protect their account details.
Events outside Rolana’s reasonable control.

This section does not exclude responsibility that cannot lawfully be excluded.

Changes to These Terms

We may update these Terms & Conditions to reflect changes to our services, business practices or legal responsibilities.

The revised terms will be published on this page with an updated date. The terms in effect when you place an order will apply to that order.

Governing Law

These Terms & Conditions and purchases made through Rolana are governed by the laws and regulations of the Kingdom of Saudi Arabia.

Any dispute will be handled by the competent authorities or courts in the Kingdom of Saudi Arabia, subject to the consumer rights that apply.

Contact

If you have a question about these Terms & Conditions or an order, please contact Client Care:

Email: clientcare@rolana.sa